Privacy notice

Who is responsible

Silver Arrows Capital Pte. Ltd. (UEN 202614709N) operates this website. This notice explains how we handle personal data connected with visits to the website and enquiries sent to us. It does not describe all processing connected with employment, investment transactions or other separately documented relationships.

Information involved

When you contact us, we receive the information you choose to provide, such as your name, contact details, organisation, message and attachments. Messages sent to info@silverarrows.com are forwarded to the founder’s designated mailbox for review and response. Correspondence and follow-up messages may be retained where needed for the purposes described below.

Website delivery involves technical information such as IP addresses, request times, browser or device details, requested pages and referring-page information. Our hosting provider, Netlify, may process this information to deliver the website, maintain security and operate its services. Server-side usage information may also be available through the hosting service.

The website uses Google Fonts. Loading these fonts makes requests from your browser to Google’s font servers, which can involve your IP address, browser information and request information. External links take you to services with their own privacy practices.

The website does not require a visitor account and does not include advertising pixels or a public contact form. Contact is by email. We do not ask for sensitive personal information in an initial enquiry, but any personal information you send will form part of the correspondence we receive.

Purposes

We use enquiry information to assess relevance, respond, communicate about the matters you raise and maintain records needed for legitimate ongoing business relationships. We use technical information to operate and secure the website and understand its basic usage where that information is available.

We may also use or preserve relevant records where necessary to meet legal obligations, respond to lawful requests, investigate misuse or establish, exercise or defend legal rights. We rely on consent where required and otherwise on applicable permissions or exceptions under law. This notice does not require you to consent to unrelated uses merely by reading the website.

Enquiring does not subscribe you to a marketing list. A business mentioned on the website does not automatically receive your message; where an onward introduction is appropriate, we will explain it and obtain any permission required before sharing personal data for that purpose.

Sharing and overseas processing

Website hosting, font delivery and email services involve service providers. Relevant professional advisers may also receive information where necessary for their work. Some providers may process information outside Singapore or act under their own privacy terms for parts of their services. We do not represent that every third party acts solely on our instructions.

Where we transfer personal data overseas in circumstances governed by Singapore’s Personal Data Protection Act, we will make arrangements required to provide a comparable standard of protection under applicable law. We may disclose information where required by law or where disclosure is otherwise lawfully necessary to protect rights or address a security incident.

We do not sell personal data or share enquiry information for another party’s advertising campaigns.

Retention

We keep identifiable information only while reasonably necessary for the enquiry or relationship concerned, or for legitimate legal or business purposes. When those purposes no longer require it, we delete it or remove the means of associating it with an individual, subject to applicable preservation requirements.

This approach applies to forwarded correspondence and the receiving mailbox, not only the public email alias. Hosting and email-provider records may be subject to their own retention arrangements. We do not promise that all information is anonymised on collection or that every copy is automatically deleted after one fixed period.

Protection

The website uses HTTPS. We take reasonable measures appropriate to the information involved to restrict unauthorised access and protect correspondence and other personal data under our control. No internet service or email system can guarantee absolute security. Please do not send sensitive documents until an appropriate channel has been agreed.

We will assess any personal-data incident and make notifications where required by applicable law.

Questions, access and correction

You may contact us to ask about our handling of your personal data, request access or correction, or withdraw consent where our processing depends on consent. These rights are subject to applicable legal exceptions. Withdrawal does not prevent processing that is otherwise permitted or required by law and may affect our ability to continue an enquiry.

We may need reasonable information to verify your identity and understand the request. We will respond as soon as reasonably possible. If we cannot respond to an access or correction request within 30 days, we will provide written notice within that period of when we expect to respond, as required by applicable law.

Data Protection Officer: Martin Berry
Silver Arrows Capital Pte. Ltd.
Registered office: 600 North Bridge Road, #12-10, Parkview Square, Singapore 188778
info@silverarrows.com

You may also raise a concern with Singapore’s Personal Data Protection Commission.

Changes

We will update this notice when relevant website features or information-handling practices change. The updated notice will state its publication date.